Support & FAQs

Just as Diaper Genie and Litter Genie have established themselves as trusted solutions for odor control and convenient waste disposal, the new Pet Genie upholds the same principles. Its advanced design ensures airtight seals, effectively locking odors and bacteria, keeping your surroundings fresh and clean. Whether you're dealing with dog waste or waste from small animals, the Pet Genie's hassle-free disposal system guarantees a hygienic and odor-free experience, making it an essential addition to any dog owner's toolkit for maintaining a clean and pleasant living environment.

You can purchase Pet Genie products at a variety of retailers. Click here to find a retailer near you. Please note – prices vary per retailer!

Pet Genie can be used to dispose of dog poop, training pads, dog diapers and any type of dog or small animal litter.

Yes! Pet Genie is made of durable, rugged plastic with UV protection. Handle allows pail to be carried around for easy pick-ups.

Using regular plastic bags in a Pet Genie Pail is not recommended due to the unique design and functionality of the dog waste disposal system. The refill cartridge for the Pet Genie is made of a multi-layer refill film with odor-locking barrier technology that creates an airtight seal when waste is deposited, effectively containing odors. Regular plastic bags lack this sealing mechanism, making them less efficient at odor and bacteria control and potentially leading to unpleasant odors escaping into your living space.

Please click the "?HELP" button on the bottom right of your screen and fill out the help request form. Our customer service team will assist you.