Warranty Policy

LIMITED WARRANTY FOR PET GENIE PRODUCT

Pet Genie is proud to offer you a one (1) year limited warranty on manufacturing defects for residential use only. The warranty is extended to the original owner only in the USA and Canada and is non-transferable (other to the extent permitted by applicable law).

This limited warranty pertains to all Pet Genie waste disposal system, accessories, as well as all Pet Genie refills.

The original sales receipt is required for all warranty claims, and it must be purchased from an authorised seller; specially discounted merchandise may not be covered by our warranty.

This limited warranty does not apply to retailers, commercial applications, or establishments. Minor imperfections and slight color variations may be considered normal. This warranty is valid only on products used in accordance with the provided instruction manual. It does not cover products assembled incorrectly or subjected to abnormal use. Normal wear and tear, misuse, negligence, improper handling, accident, abuse, neglect, or alteration of the product will not be covered under this limited warranty. Pet Genie will not be held responsible for any direct or consequential damages or injuries related to the use of this product arising from improper use or assembly of this product.

The remedy under this limited warranty shall be product or part replacement, at Pet Genie’s sole discretion, as provided herein and cannot exceed the original purchase price. Replaced product will continue to be warranted for the remaining time of the original warranty period.  Product(s) or component part(s) may be required to be returned for inspection and verification. 

To process a warranty claim, customers must click on the HELP button at the bottom right of their screen to complete our customer contact form with the following information: first name, last name, product model number, purchase date, retailer name where product was purchased, and a copy of the sales receipt. The Pet Genie team will review the warranty claim request and if eligible, either the entire product or a part replacement shall be issued and expedited to the customer’s address.

You may have consumer rights under applicable federal, state, or provincial, or municipal law that supersede aspects of this warranty. This warranty does not, in any way, supersede the rights given to you by law.

Pet Genie reserves its right to modify or change the terms and conditions of this warranty at any time. Should the case arise, a notice indicating the modifications to the terms and conditions of this warranty and will be published on Pet Genie’s website at least thirty (30) days prior to their coming into effect and/or will be sent to you by e-mail if you have an account on Pet Genie’s website. The version of this warranty that is in force at the time when a purchase is made is the version of this warranty that will apply to that purchase. 

The warrantor, Angelcare Canada Inc., can be reached at 2000 McGill College, Montreal, Quebec, Canada H3A 3H3 OR Angelcare USA LLC. 2915 Ogletown Rd Ste 2952 Newark, DE, 19713 United States

Last Updated: March 2024